- Start communicating with consumers before their flight with united.com and pre-travel e-mails.
- Continue messaging as customers arrive at the airport in the check-in lobby and at the gate holdrooms.
- Take advantage of the United Clubs relaxing environment to engage with our premium customer segment.
- Communicate all the details of your product when customers have time to focus as they are relaxing during their flight.
- Keep messaging after the flight as customers reach baggage claim to retrieve their checked luggage.